VINTAGE EXCEL CREW
Shipping & Returns
We are not responsible for any international taxes or import duties your order may have when it enters your country from Australia.
We use Australia post for all our Uncle Reco online store distribution.
We ship worldwide from our distribution centre in Melbourne Australia.
We have 2 postage options: EXPRESS, AND INTERNATIONAL SHIPPING
We will send your items by your choosen postage option AFTER the 1-6 business days in printing and handling delay. Therefore if you choose and pay for express post you will still end up getting your item before a customer that has just chosen regular post.
If you pay for registered or express post you will have the luxury of a tracking number upon request.
RETURNS AND EXCHANGES:
We accept returns however the customer needs pay for postage back to us and then again back to them, please email us your order details before sending anything back to us so we can check stock levels of sizes or designs that you are swapping it for.
If an item is wrong by our error then please email us at firstname.lastname@example.org and a customer services representative will help you get your correct item sorted.
To check our size charts please see here: http://www.unclereco.com/
If an item is wrong or damaged on our error we will pay for your postage back to us and replace the item for you at no further costs.
If you require an exchange, you have 14 days to contact us via email to organise an exchange, and 30 days to have to product/s returned to us from the recieved product date.
If you have not received your item/s within 30 days, please contact us immediately. Orders can not be reshipped or refunded if we have not been contacted within the first 45 days since the purchase date, due to Australia Post's tracking numbers expiring.
If your parcel is returned to sender by Australia Post for an incorrect address or after failing to be collected from the post office, we will email you notifying you of this. You will also be asked to pay for the shipping again when your item is re-sent to you. If you do not reply to this email within 14 days, you will forfeit the order.
Sorry unfortunately we are a small business andfor incorrect sizes or wrong products ordered, however we do offer exchanges. For size changes and products swaps, postage must be covered both ways by the customer.
We DO NOT offer exchanges or refunds if the product you ordered is out of stock or was a clearance item / lucky dip. We also DO NOT offer exchanges or refunds on womens swimwear if the hygiene patch has been removed.
We are very sorry for any inconvenience this has caused you.
If you have any further questions please feel free to email us: email@example.com