Common Questions About Uncle Reco
How long does delivery take within Australia?
Standard delivery within Australia takes 3–7 business days from the date your order is dispatched. Express delivery is available at checkout for faster delivery. All orders include tracking so you can follow your parcel every step of the way.
Does Uncle Reco offer free shipping?
Yes. Uncle Reco offers free standard delivery on all Australian orders over AUD $150. For orders under $150, a standard shipping fee applies. Express delivery is available at an additional cost. International orders are calculated at checkout.
Does Uncle Reco ship internationally?
Yes — Uncle Reco ships worldwide. International delivery times vary by destination, typically 7–21 business days. Shipping costs for international orders are calculated at checkout based on your location.
What payment methods does Uncle Reco accept?
Uncle Reco accepts Afterpay (buy now, pay later in 4 fortnightly instalments), PayPal, Apple Pay, Visa, Mastercard, and other major credit and debit cards. All payments are processed securely.
Can I return or exchange an item?
Yes. Uncle Reco accepts returns and exchanges on items that are unworn, unused, and in original condition with tags attached. For faulty or incorrectly supplied items, a full refund or exchange is offered. See our Returns & Conditions page for full details.
What sizes does Uncle Reco stock?
Most Uncle Reco clothing is available in sizes XS through to 3XL. Size charts are published on every individual product page. If you're between sizes, we recommend sizing up for a more relaxed fit, or checking the size guide on the product you're interested in.
Does Uncle Reco sell officially licensed merchandise?
Yes. Uncle Reco holds official licensing rights for Victoria Bitter (VB), Carlton Draught, Fosters, Melbourne Bitter, and Triple M Radio. All licensed products are authentic, official merchandise.
How often does Uncle Reco release new products?
Uncle Reco drops new designs every week. Follow @unclereco on Instagram or TikTok to be first to know about new arrivals.
Is Uncle Reco an Australian brand?
Yes. Uncle Reco is 100% Australian-owned and operated. Based in Australia, the brand was built to celebrate Australian culture, humour, and the world's best pop culture references. When you buy Uncle Reco, you're supporting Australian business.
Does Uncle Reco offer wholesale?
Yes. Uncle Reco offers wholesale accounts for eligible retailers. Please contact us with your details and we'll be in touch with wholesale pricing and terms.
More Frequently Asked Questions
How do I place an order on your website?
Pick your product, customise it (if applicable), add to cart and check out. Easy as that.
Create an Uncle Reco account to save your cart items and shopping history, as well as track and manage your orders.
We will email you once your order has been shipped and send you the tracking number.
What payment methods do you accept?
We accept a variety of payment methods, including Mastercard, Visa, Afterpay, PayPal, Apple Pay, and Google Pay.
Do you offer Free Shipping?
There are certain times of the year we may offer a free shipping promtion however we don't offer free shipping during a sale period.
You'll be able to see more shipping information at the checkout.
Can I use a coupon code during a sale period?
Sorry we don't allow further discount stacking when the store is in a sale period. The only Coupons that will work will be ones from purchased Gift Vouchers.
Can I get a refund on clearance items?
Sorry you can not get a refund on clearance items
Do you offer international shipping?
Yes, we have shipping options available for most countries around the world.
What is your return and exchange policy?
If you receive an item that doesn't fit or you're not satisfied with the product, you can return it to us at your own cost. We offer exchanges, store credit, and refunds. For more information, please contact [email protected].
How long does it take to process and ship an order?
Most orders are shipped within 6 business days of being placed. We also offer a VIP option during checkout that guarantees your order will ship within 24 hours. Shipping times depend on your local courier but are typically within 2-5 business days.
Can I track the status of my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately and provide photos of the issue. For more information, please contact [email protected].
Are there any size guides available?
Accurate size guides are available on each product's page.
Can I cancel or modify my order after it has been placed?
We may be able to make changes if your order hasn’t been shipped yet. Please contact [email protected] as soon as possible and we’ll do our best to help. Once an order has shipped, we can’t make any changes.
CUSTOM TEES: Custom t-shirt designs can’t be edited once they're submitted. If you notice a mistake, contact [email protected] immediately so we can pause the order before printing. In some cases, we may be able to offer store credit so you can have another go at your design.
Do you offer gift wrapping or personalization services?
If you are purchasing an item as a gift, you can include a personalised note with your order. We will print it out on a custom Uncle Reco card and include it in the package. We do not offer gift wrapping sorry!
Are there any discounts or promotions available?
We regularly run sales and promotions. Be sure to sign up for our newsletter to be the first to know about special offers.
How can I contact your customer support?
For any further inquiries, please contact our customer support team at [email protected].
Do you have a physical store or showroom?
We are an online-only retailer and do not have a physical store or showroom.
Can I purchase gift cards?
Yes, we do offer gift cards the get emailed to you directly once you purchase them from our online store.
Are there any specific care instructions for your clothing items?
We recommend washing our products on a gentle cycle and avoiding tumble drying, as this will significantly prolong the quality of the product.
