How do I place an order on your website?
Simply add your desired item to your cart and follow the checkout prompts. You must create an account with us in order to finalize your order. By creating an Uncle Reco account, you can save your cart items and shopping history, as well as track and manage your orders.
What payment methods do you accept?
We accept a variety of payment methods, including Mastercard, Visa, Afterpay, PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we do offer international shipping. As we are based in Australia, we provide free shipping within Australia for orders over $99 AUD. For New Zealand, we offer free shipping for orders over $150 AUD. We also have shipping options available for most countries around the world.
What is your return and exchange policy?
If you receive an item that doesn't fit or you're not satisfied with the product, you can return it to us at your own cost. We offer exchanges, store credit, and refunds. For more information, please contact email@example.com.
How long does it take to process and ship an order?
Most orders are shipped within 6 business days of being placed. We also offer a VIP option during checkout that guarantees your order will ship within 24 hours. Shipping times depend on your local courier but are typically within 2-5 business days.
Can I track the status of my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately and provide photos of the issue. For more information, please contact firstname.lastname@example.org.
Are there any size guides available?
Accurate size guides are available on each product's page.
Can I cancel or modify my order after it has been placed?
You can cancel or modify your order up until it has been shipped. Please contact email@example.com as early as possible if you would like to make changes. Once the order has been shipped, we can no longer make adjustments.
Do you offer gift wrapping or personalization services?
If you are purchasing an item as a gift, you can include a personalized note with your order. We will print it out on a custom Uncle Reco card and include it in the package.
Are there any discounts or promotions available?
We regularly run sales and promotions. Be sure to sign up for our newsletter to be the first to know about special offers.
How can I contact your customer support?
For any further inquiries, please contact our customer support team at firstname.lastname@example.org.
Do you have a physical store or showroom?
We are an online-only retailer and do not have a physical store or showroom.
Can I purchase gift cards?
Yes, we do offer gift cards.
Are there any specific care instructions for your clothing items?
We recommend washing our products on a gentle cycle and avoiding tumble drying, as this will significantly prolong the quality of the product.