How do I place an order on your website?
Pick your product, customise it (if applicable), add to cart and check out. Easy as that.
Create an Uncle Reco account to save your cart items and shopping history, as well as track and manage your orders.
We will email you once your order has been shipped and send you the tracking number.
What payment methods do you accept?
We accept a variety of payment methods, including Mastercard, Visa, Afterpay, PayPal, Apple Pay, and Google Pay.
Do you offer Free Shipping?
There are certain times of the year we may offer a free shipping promtion however we don't offer free shipping during a sale period.
You'll be able to see more shipping information at the checkout.
Can I use a coupon code during a sale period?
Sorry we don't allow further discount stacking when the store is in a sale period. The only Coupons that will work will be ones from purchased Gift Vouchers.
Can I get a refund on clearance items?
Sorry you can not get a refund on clearance items
Do you offer international shipping?
Yes, we have shipping options available for most countries around the world.
What is your return and exchange policy?
If you receive an item that doesn't fit or you're not satisfied with the product, you can return it to us at your own cost. We offer exchanges, store credit, and refunds. For more information, please contact sales@unclereco.com.
How long does it take to process and ship an order?
Most orders are shipped within 6 business days of being placed. We also offer a VIP option during checkout that guarantees your order will ship within 24 hours. Shipping times depend on your local courier but are typically within 2-5 business days.
Can I track the status of my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately and provide photos of the issue. For more information, please contact sales@unclereco.com.
Are there any size guides available?
Accurate size guides are available on each product's page.
Can I cancel or modify my order after it has been placed?
We may be able to make changes if your order hasn’t been shipped yet. Please contact sales@unclereco.com as soon as possible and we’ll do our best to help. Once an order has shipped, we can’t make any changes.
CUSTOM TEES: Custom t-shirt designs can’t be edited once they're submitted. If you notice a mistake, contact sales@unclereco.com immediately so we can pause the order before printing. In some cases, we may be able to offer store credit so you can have another go at your design.
Do you offer gift wrapping or personalization services?
If you are purchasing an item as a gift, you can include a personalised note with your order. We will print it out on a custom Uncle Reco card and include it in the package. We do not offer gift wrapping sorry!
Are there any discounts or promotions available?
We regularly run sales and promotions. Be sure to sign up for our newsletter to be the first to know about special offers.
How can I contact your customer support?
For any further inquiries, please contact our customer support team at sales@unclereco.com.
Do you have a physical store or showroom?
We are an online-only retailer and do not have a physical store or showroom.
Can I purchase gift cards?
Yes, we do offer gift cards the get emailed to you directly once you purchase them from our online store.
Are there any specific care instructions for your clothing items?
We recommend washing our products on a gentle cycle and avoiding tumble drying, as this will significantly prolong the quality of the product.
